General F.A.Q

At The Lagoon

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WHAT ARE BLUE TREE LAGOON OPENING HOURS?

We are open every day Monday – Sunday, start from 10 AM – 6 PM

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I HAVE LIMITED INTERNET ACCESS. IS WI-FI AVAILABLE IN THE BLUE TREE PHUKET?

Yes, you can access our Wi-Fi in all areas Blue Tree Phuket.

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HOW DO I MAKE A TRANSACTIONS INSIDE THE LAGOON?

For guest convenience and safety, we apply cashless payment system inside the lagoon. A wristband will store credit information to be scanned whenever guest makes any transaction. You can deposit your money into the Band and if you did not spend all the credit, we will simply refund you on your way out.

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ARE TOWELS PROVIDED?

Towels are available at each of the locker hire areas.

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ARE THERE LOCKERS AVAILABLE FOR RENT?

For your convenience and safety, lockers are provided to protect your valuables. With both regular (S) and family size (L) options we have your storage needs covered.

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ARE THERE SHOWER FACILITIES IN THE LAGOON?

Showers are available at Main Locker Area. Please ask any staff member for assistance with directions.

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WHAT ATTRACTIONS ARE SUITABLE FOR MY CHILD?

Blue Tree Phuket has attractions suitable for children of all ages. Information indicating any rules and restrictions for each attraction can be found beside each attraction in Blue Tree Phuket. Young children can enjoy a fun-time at Kids Planet. Also In the lagoon, we have family fun zone “Tarzan& Jane”, a garden with playground, and our giant dump buckets will keep them entertained for hours. Children under 6 years old must be always accompanied and supervised by an adult.

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WHAT SHOULD I WEAR TO BLUE TREE LAGOON?

For the best experience, you are advised to wear comfortable swimsuits or shorts with spandex material. Guests riding the waterslides are not permitted to wear swimsuits or shorts with metal decorations including metal zips or drain holes on board shorts, loose clothing and eyewear, these items can damage the slides or are potential snagging hazards.

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WHERE SHOULD I GO IF MY CHILD GETS HURT OR NEEDS MEDICAL TREATMENT?

In emergencies, please contact our lifeguard or staff member straight away. You can find our First Aid near Bay Grill Restaurant. Please ask any staff member for assistance with directions.

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WHEN IS THE BEST TIME TO VISIT BLUE TREE PHUKET?

With rides and attractions open all year round, it is always a great time to visit Blue Tree Phuket. If you want to visit when the good low season month in Phuket as the rain, while strong, comes in short bursts, doesn’t last for long, and is often followed by periods of bright sunshine plan to visit during June through July. The benefit of visiting Blue Tree Phuket when the number of guests is low is the waiting times are shorter.

Food & Beverage

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WHAT TYPES OF RESTAURANTS ARE IN BLUE TREE LAGOON?

Blue Tree has 2 restaurants; Tree House Restaurant and Bay Grill Restaurant and 1 bar – Sunset View Bar off all specialties and wide selection of food. Blue Tree are committed to provide quality comfort food, fresh seasonal produce, responsibly sourced and made daily, by hand from scratch.

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WHERE CAN I FIND HALAL FOOD IN THE LAGOON?

We are sorry that we don’t have Halal Food yet.

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ARE THE VEGETARIAN AND VEGAN OPTIONS AVAILABLE IN THE LAGOON?

Yes, we have some options for vegetarians, vegans, and special diet. Blue Tree designed their menu to provide quality comfort food with something for everyone, Blue Tree is not able to entirely specialize in any given food type. If you have a unique requirement that’s not available on their menu, do let them know prior to your arrival and they would be happy to assist in any way they can.

Rules & Regulation

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ARE THERE AGE, HEIGHT, WEIGHT OR ANY RESTRICTIONS FOR THE SLIDES IN THE LAGOON?

Yes, we have adult slides (For those who has height more than 120 cm.) and Kids Slide that restricted by height. This for safety reasons, pregnant women and persons with heart conditions or back trouble should not riding on slides.

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WHERE CAN I STORE MY OUTSIDE FOOD AND DRINKS?

You can store your outside food and drinks at our Ticketing Counter in the front of the lagoon.

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CAN I SMOKE INSIDE LAGOON?

For the comfort of all Guests, smoking is permitted only in designated smoking areas. Please ask any staff member for assistance with directions.

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CAN I BRING IN OUTSIDE FOOD AND DRINKS INTO THE LAGOON?

Outside food and drinks are not allowed to bring into Blue Tree Lagoon. However, if you bring your own water bottles (Not single use plastic), this is allowed to be brought in, maximum 1 bottle per person. We have refill water around the lagoon area.

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AM I ALLOWED TO TAKE PHOTOGRAPHS WITHIN THE LAGOON?

Generally, you’re allowed to take photo or video in the garden, pool, and any open area in the lagoon, however on the slide you can only use camera with wristband for safety reason. Please note that productions cameras and drones are not allowed inside the lagoon. For shooting or commercial purpose please email: [email protected]

Ticket Information

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WHERE CAN I BUY TICKETS TO BLUE TREE LAGOON?

It can be booked online via Blue Tree Phuket website, www.Bluetree.fun or offline at our ticketing counter at Blue Tree Lagoon.

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WHAT METHOD OF PAYMENTS ARE ACCEPTED?

You may use cash and credit or debit cards.

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ARE THERE EXTRA CHARGES FOR ANY OF THE ACTIVITIES OR SERVICES INSIDE BLUE TREE PHUKET?

All slides and access to Entire Lagoon are included in your admission ticket except for activities; Water Scooter, Sub Wing, Wake Board, and services. Towel Hire, Lockers, Water Pod, Sun Bed, charged separately..

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IF I DO NOT USE THE FACILITIES, IS THERE A SPECIAL RATE FOR ME?

All of Blue Tree Phuket guests need admission ticket to enter the lagoon. Blue Tree Lagoon not only offer rides and attractions. We are the lagoon committed to treat the same to all our guests with excellent service. We also offer a a wide range of activities and selection of food that providing all guests with the extra attention that it takes to create great tasting meals and customer satisfaction.

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ARE TICKETS REFUNDABLE?

We regret that tickets sold are non-refundable under any circumstances.

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MAY I CHANGE THE DATE OF MY BLUE TREE LAGOON TICKET(S)?

Please contact the Blue Tree ticketing at [email protected]

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CAN I ENTER THE LAGOON ON THE DAY OF MY VISIT DURING HIGH SEASON?

In high season period, Blue Tree Phuket may reach maximum capacity to ensure all guests have a great experience. To guarantee entry on your preferred day go to www.bluetree.fun the simplest and best value way to buy your tickets.

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WHY IS THERE A DISCREPANCY IN TICKET PRICES BOUGHT ONLINE AND ON-SITE?

This could be due to promotions exclusive to online purchases only.

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ARE THERE PACKAGES THAT INCLUDE FOOD AND BEVERAGES OR ACTIVITIES AT BLUE TREE PHUKET?

At the moment we don’t have package which include admission and food, but you can always make a special request by contacting us via Group Booking: [email protected].

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CAN I BUY TICKETS ON THE DAY OF MY VISIT?

In normal period, you may purchase tickets on the day of your visit from our website or at our ticketing counter. Please note purchasing tickets from our ticketing counter on the day will be subject to availability and can be busy during peak periods.

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CAN I RE-ENTER BLUE TREE LAGOON AFTER LEAVING?

Your admission ticket is valid for an entire day. If you wish to leave the Park and return later the same day, please have a pass-out at the exit. Pass-out must be presented for re-entry.